Contact

Support 7 Days A Week

Our support team is available between the hours of 09:00am and 20:00pm GMT/BST Mon-Fri and 09:00 and 17:00pm Sat-Sun. Before contacting us you may find what you are looking for even quicker by checking out our Help Centre. If you can’t find what you're looking for you can contact us via our webform, live chat or by calling our customer service team. If we aren't available, you can leave us a message in the chat or send an email by filling in our contact form and we'll get back to you as soon as we can.

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Frequently Asked Questions

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Shipping Queries

If your order has been sent to you using a trackable service, you can follow its journey to you. You’ll receive a despatch confirmation email once your order is on its way and the expected delivery date. Simply click on ‘Track Order’ link within the email.

Returns & Refunds

We hope you’re really happy with your purchase. If not, please visit our return policy page and you’ll find everything you need to know on how to return an item.

Order Problems

If your order has not yet been fulfilled you will be able to cancel or amend your order. Please be quick, as once your order has been collected we are unable to make any amendments or cancellations. If your order has already been sent, you have 28 days to return the items to us for a full refund.

Age Verification

If we are unable to verify your age via 1account or manual verification, we will cancel your order and refund your full payment. Please contact our team on live chat or complete our contact form to notify us that you wish to cancel.